Frequently Asked Questions

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Click on "Login" and then select "Forgot Password". Enter your email address and we'll send you a link to reset your password. The link is valid for 24 hours.

Yes! Log into your account, go to Settings, and update your email address. You'll need to verify the new email before it becomes active.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All payments are processed securely through Stripe.

We offer a 30-day money-back guarantee for first-time purchases. If you're not satisfied, contact us within 30 days of purchase for a full refund. Refunds are processed within 7-10 business days.

You can cancel your subscription at any time from your account settings. Go to Billing > Manage Subscription > Cancel. You'll retain access until the end of your current billing period.

Yes! You can upgrade or downgrade your plan at any time from your account settings. When upgrading, you'll be charged a prorated amount. When downgrading, the change takes effect at the next billing cycle.

Access duration depends on your subscription plan. Monthly plans provide access for 30 days, while annual plans give you 365 days of unlimited access to all materials.

Yes! Most of our subscription plans include access to multiple exam types (NCLEX, TEAS 7, HESI A2, ATI, GED). Check your plan details to see which exams are included.

You can choose between timed and untimed modes. Timed mode simulates real exam conditions, while untimed mode allows you to learn at your own pace.

Absolutely! After completing a practice test, you can review all questions, see detailed explanations for correct answers, and understand why other options were incorrect.

Our website is fully responsive and works great on mobile browsers. We're currently developing dedicated iOS and Android apps, which will be available soon.

Try clearing your browser cache and cookies. If the issue persists, try a different browser or check your internet connection. Contact our support team if problems continue.

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Make sure you're logged into your account and have a stable internet connection. Disable any ad blockers or browser extensions that might interfere. Clear your browser cache and try again.

We have thousands of practice questions across all exam types. NCLEX has 3,500+ questions, TEAS 7 has 2,000+ questions, HESI A2 has 1,800+ questions, and our question bank is continuously updated.

Yes! Our questions are created by experienced nursing professionals and educators to closely mirror the format, difficulty, and content of actual exams. We regularly update our questions based on the latest exam blueprints.

We offer comprehensive study materials including practice questions, detailed explanations, performance analytics, and topic reviews to help you identify and focus on weak areas.

Yes! We use industry-standard SSL encryption to protect your data. We never share your personal information with third parties without your consent. Read our Privacy Policy for full details.

No, accounts are for individual use only. Sharing accounts violates our Terms of Service and may result in account suspension. We offer group discounts for institutions and study groups.

Yes! We periodically offer student discounts and promotional codes. Subscribe to our newsletter or follow us on social media to stay updated on special offers.